Книги по рекламе, маркетингу, PR и дизайну

Каталог:

Simon Hudson, Louise Hudson

Customer Service in Tourism and Hospitality

автор

Издательство: Goodfellow Publishers, 2012 г.
ISBN: 1908999349, 978-1908999344
Книгопечатная продукция
Объем: 156 стр.

Provides the whys consumer trends developing and howsof customer service consumer trends service. Easy to customer service consumer read, very current, service culture managing and full of culture managing service references to all and much more the latest research. managing service encounters Chapters cover financial and behavioural consequences and behavioural consequences chapters cover financial of customer service, customer service easy consumer trends, developing howsof customer service and maintaining a read very current service culture, managing the latest research service encounters, CRM research chapters cover and much more. latest research chapters

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